Thank you for shopping with White Lotus! We are so excited to now offers our products online! However we know online shopping can be different than shopping in a store so if you have an issue with any of the items you ordered, please follow the Return Policy guidelines below.
You can email us 24/7 regarding returns and exchanges, email us at email@example.com, we will get back to you within 24 hours. Also check our live chat widget or leave us a note!
Follow these easy steps to initiate a return/exchange:
3. Select item you would like to exchange or return
4. Enter notes, tell us the reason or size wanted etc.
Return & Exchange Policy Guidelines
Refunds are processed within 5 business days of receiving your return. We'll send you an email confirmation when your refund has been issued. You will receive an email with a gift card/store credit code to enter at checkout on your next purchase.
What is the status of my order?
How do I know if my order was placed?
Can I return or exchange items in my order?
Yes you can return or exchange anything for White Lotus Store Credit. Money back is only issued for damages, incorrect sizes (grossly over or under sized). All other issues will be issued and exchange or credit that never expires. Please feel free to ask as many questions as you need to ensure you are happy with your purchase. We have live chat or chat to message, and email support available every day 9am - 6pm EST. You can email us 24/7 at firstname.lastname@example.org. See above for more information on returns.
How do I receive my White Lotus Credit?
Once your return is approved we will automatically issue White Lotus credit in the form of a gift card. It will be sent to the email on file and the credit never expires so you can be sure to add a Lotus favorite to your wardrobe in the future!
How do I redeem my White Lotus Credit?
Upon checkout, just enter the gift card code you receive in your email? Want to purchase something more than the gift card amount?..No problem! Just enter the gift card code and proceed to use a form of other payment for the remainder of the balance.
Can I use my gift cards in the physical stores or vice versa?
Currently you can not use the same codes, but in the store we can check your balance and transfer it to use in-store. If you have a store gift card, and you want to use it on the website just email us at email@example.com and we will get right back to you!
Do the gift cards expire?
No gift cards NEVER expire:)
The item I received does not look like or fit like the picture or description, what can I do?
We know shopping online can be tricky so we are here to help! Contact us immediately and we will try to help fix the issue. We provide measurements on all of the product descriptions, as well as a handy sizing guide here.