Carole Kramer Arsenault has spent the last two decades helping parents through pregnancy, labor, and all of their new responsibilities once baby comes home—both as a longtime pediatric nurse, and as the founder of the most highly regarded baby-care service in New England. From the first trimester to the “fourth” (baby’s crucial first three months), Arsenault and her team of professional nurses have seen it all. Now, they share their expert advice on:
- Preparing your home, including safety tips and must-have supplies
- Easing through labor, whether at home or in a hospital
- Breastfeeding how-tos, flexible feeding schedules, and common concerns
- Baby’s essential first days and weeks, and the milestones in between
- Welcoming multiples and caring for preterm babies
- Techniques for soothing baby to sleep
- Postpartum self-care and getting back to your routine
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the 'Complete Orders' link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.